This article explains how to perform a POS refund when the customer is not present.
Follow the appropriate instructions below for your terminal:
SmartPOS
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Tap Refund on the main screen.
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Enter the manager passcode and tap the icon on screen.
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Enter the refund amount and tap the icon on screen.
Tap the icon in the bottom left to clear the entered amount. You can then type in a new amount.Prior to completing the transaction, you can tap the icon in the top right to abort the transaction. -
Tap the icon in the bottom right of the screen.
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When prompted, enter the customer's card number, expiry date and security code. Tap to proceed to the next page.
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The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
POS
- Tap Quick Menu icon
onscreen and select Refund option
- Enter Managers password, press
- Enter amount, press
- To Abort transaction press red cancel button
- To Abort transaction press red cancel button
- Press yellow Correction button
- Select Manual Entry
- Enter Card Number, press
- Enter Expiry Date, press
- Enter Security Code, press
- To confirm details select or press the green OK button.
- The Merchant receipt prints, press OK; the Cardholder receipt prints
SoftPOS - Not supported
Not supported
This functionality is not supported on your device.
