Linked refunds allow the merchant to refund an amount in full or partial by linking the refund transaction to an original sale transaction without the customer having to physically insert their card into the terminal.
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Tap the icon in the top left and from the menu select "Receipts".
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Use the interface to find the transaction for which you wish to refund and tap to open.
Transactions are displayed in a list starting with the most recent at the top. You can tap the options found along the top of the screen to filter transactions by different types (e.g. "Approved" or "Declined").
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Once you have selected the transaction, you will be shown the screen below. Now tap "Refund".
The "Refund" button is only shown when the payment has already been settled into your bank account and is used to authorise the transfer of funds back to the customer. Otherwise the "Cancel transaction" button is shown.
The customer must present their card to authorise the refund.
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You'll be prompted to enter your admin username and password to proceed. Once you have entered your details, tap "Confirm" to proceed.
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The customer will now need to authorise the refund transaction by presenting their card. Instruct the customer to tap their card on the device.
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If successful, confirmation will be displayed onscreen as shown below. Customers can scan the QR code with their own smartphone to view the receipt or alternatively tap "Send the receipt by email" and enter their email address. Learn more about receipts.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
Prerequisites:
- The merchant must have the following information to process a refund. You can find all the information on the original receipt:
- The terminal ID
- The receipt number
- The original transaction value
- If refund amount entered is greater than the total transaction value or if the Terminal ID or receipt number are entered incorrectly then the refund will be declined.
- Tap the Menu icon on the home screen.
- Select Linked refund.
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Enter the amount to be refunded and press the or the green button on the keypad to continue. The amount should be equal to or less than original transaction value.
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You will now be prompted for the Terminal ID (TID). Enter value of the TID used to process the original sale (this can be found on the receipt) and select the or the green button on the keypad to proceed. If the TID displayed on the screen does not match the TID on the receipt, use the yellow button on the keypad to clear, then use the numeric keys to enter the value displayed on the receipt.
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You will now be prompted for the Ticket number, which can also be found on the receipt of the original purchase (this is shown next to "Receipt:", as shown on the image above). Enter this value using the keypad and press the or the green button on the keypad to continue.
You must include all digits from the receipt, including any preceding zeroes, e.g. If receipt is "000207", the full value must be entered, including the zeroes, otherwise the refund will be declined.
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If approved by the banks, the refund is then completed. The terminal displays ‘Authorization’ > ‘Approved’ and prints a new receipt for your records.
