1. Trust Payments
  2. In-Person Payments
  3. Sales and Refunds

How do I perform a POS refund when the customer is not present?

​  Last updated: 

This article explains how to perform a POS refund when the customer is not present.

 

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This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

Not supported

This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

  1. Tap    Refund on the main screen.

    Main screen. Trust Payments logo is at the top, then a "Sale" button. More links are below, including "Refund" (circled).

  2. Enter the manager passcode and tap the   icon on screen.

    Screen where the user enters the manager passcode. They select X to cancel or the check icon to continue.

  3. Enter the refund amount and tap the   icon on screen.

    Screen where the user is prompted to enter the refund amount. They select X to cancel or the check icon to continue.

    Tap the   icon in the bottom left to clear the entered amount. You can then type in a new amount.
    Prior to completing the transaction, you can tap the   icon in the top right to abort the transaction.

  4. Tap the ​​ icon in the bottom right of the screen.

    Screen where the customer is asked to present their card. User selects the ... icon to type in the card details.

  5. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.

    Screen that prompts the user to enter the customer's card number. They select X to cancel or the check icon to continue.

    Screen that prompts the user to enter the card expiry date. They select X to cancel or the check icon to continue.

    Screen that prompts the user to enter the card security code. They select X to cancel or the check icon to continue.

  6. The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

    Screen showing the refund was approved, followed by the auth code and amount. Select "Continue" to return to the main screen.

  1. Tap Quick Menu icon Grid icon onscreen and select Refund option
  2. Enter Managers password, press  
  3. Enter amount, press  
    • To Abort transaction press red cancel button Cancel button
  4. Press yellow Correction button Correction button
  5. Select Manual Entry
  6. Enter Card Number, press  
  7. Enter Expiry Date, press  
  8. Enter Security Code, press  
  9. To confirm details select   or press the green OK button.
  10. The Merchant receipt prints, press OK; the Cardholder receipt prints
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Michael Buckley