This article explains how to perform a POS refund when the customer is not present.
Follow the appropriate instructions below for your terminal:
Castles VEGA and Ingenico devices
- Tap Quick Menu icon
onscreen and select Refund option
- Enter Managers password, press
- Enter amount, press
- To Abort transaction press red cancel button
- To Abort transaction press red cancel button
- Press yellow Correction button
- Select Manual Entry
- Enter Card Number, press
- Enter Expiry Date, press
- Enter Security Code, press
- To confirm details select or press the green OK button.
- The Merchant receipt prints, press OK; the Cardholder receipt prints
Castles Saturn 1000
- Tap Refund on main screen
- Enter Manager Passcode, tap
- Enter amount, tap
- To Abort transaction, tap
- Tap at the bottom right of the screen
- Enter Card Number, tap
- Enter Expiry Date (in MMYY format), tap
- Enter Security Code, tap
- Enter House Number from the billing address, tap
- Enter Numbers from the billing postcode, tap
- An "Approved" or "Declined" message is displayed and a receipt is printed (your copy)
- To print a copy of this receipt for the customer, tap Yes, otherwise tap No
