This article explains how to perform a POS refund when the customer is not present.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
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Tap Refund on the main screen.
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Enter the manager passcode and tap the icon on screen.
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Enter the refund amount and tap the icon on screen.
Tap the icon in the bottom left to clear the entered amount. You can then type in a new amount.Prior to completing the transaction, you can tap the icon in the top right to abort the transaction.
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Tap the icon in the bottom right of the screen.
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When prompted, enter the customer's card number, expiry date and security code. Tap to proceed to the next page.
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The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
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Tap the Quick Menu icon on screen.
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Tap "Refund".
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Enter the manager password and tap the icon on screen.
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Enter the amount to be refunded and tap the icon on screen.
Press thebutton on the keypad to abort the transaction at any time.
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When prompted to "Use card", instead press the yellow Correction button
on the keypad, then tap "Manual entry" on the touch screen.
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When prompted, enter the customer's card number, expiry date and security code. Tap to proceed to the next page.
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Prior to processing the refund, you will be presented with a summary of the card details entered.
- If the details entered are correct and you wish to proceed, press the green OK button on the keypad.
- If you need to correct the details, instead press the yellow Correction button
on the keypad and then repeat step 6 above.
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The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records. Tap "OK" on screen to print the additional receipt for the customer (dependent on your receipt settings).