1. Trust Payments
  2. In-Person Payments
  3. Sales and Refunds

How do I perform a POS refund when the customer is not present?

​  Last updated: 

This article explains how to perform a POS refund when the customer is not present.

 

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This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

Not supported

This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

  1. Tap    Refund on the main screen.

    Main screen. Trust Payments logo is at the top, then a "Sale" button. More links are below, including "Refund" (circled).

  2. Enter the manager passcode and tap the   icon on screen.

    Screen where the user enters the manager passcode. They select X to cancel or the check icon to continue.

  3. Enter the refund amount and tap the   icon on screen.

    Screen where the user is prompted to enter the refund amount. They select X to cancel or the check icon to continue.

    Tap the   icon in the bottom left to clear the entered amount. You can then type in a new amount.
    Prior to completing the transaction, you can tap the   icon in the top right to abort the transaction.

  4. Tap the ​​ icon in the bottom right of the screen.

    Screen where the customer is asked to present their card. User selects the ... icon to type in the card details.

  5. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.

    Screen that prompts the user to enter the customer's card number. They select X to cancel or the check icon to continue.

    Screen that prompts the user to enter the card expiry date. They select X to cancel or the check icon to continue.

    Screen that prompts the user to enter the card security code. They select X to cancel or the check icon to continue.

  6. The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

    Screen showing the refund was approved, followed by the auth code and amount. Select "Continue" to return to the main screen.

  1. Tap    Refund on the main screen.

    TODO Image needed

  2. Enter the manager passcode and tap the   icon on screen.

    TODO Image needed

  3. Enter the refund amount and tap the   icon on screen.

    TODO Image needed

    Tap the   icon in the bottom left to clear the entered amount. You can then type in a new amount.
    Prior to completing the transaction, you can tap the   icon in the top right to abort the transaction.

  4. Tap the ​​ icon in the bottom right of the screen.

    TODO Image needed

  5. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.

    TODOx Image needed

    TODO Image needed

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  6. The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

    TODO Image needed

  1. Tap the   Quick Menu icon on screen.

    Main screen. At the bottom of the screen are Quick Pay, Menu, Quick Menu icons. The Quick Menu icon is circled for emphasis.

  2. Tap "Refund".

    The Quick Menu showing options RevLstTn, Reprint, Refund (circled), Handshake, Admin, Network, Settings and Version.

  3. Enter the manager password and tap the   icon on screen.

    Screen where the user enters the manager password. They select X to cancel or the check icon to continue.

  4. Enter the amount to be refunded and tap the   icon on screen.

    Screen where the user is prompted to enter the sale amount. They select X to cancel or the check icon to continue.

    Press the button on the keypad to abort the transaction at any time.

  5. When prompted to "Use card", instead press the yellow Correction button Correction button on the keypad, then tap "Manual entry" on the touch screen.

    Screen where the customer presents their card. Text reads "Refund", "2.50 EUR", "Use card".

    Menu shown after the user presses the yellow correction button on the keypad. From the menu, they can select "Manual entry".

  6. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.

    Screen that prompts the user to enter the customer's card number. They select X to cancel or the check icon to continue.

    Screen that prompts the user to enter the card expiry date. They select X to cancel or the check icon to continue.

    Screen that prompts the user to enter the card security code. They select X to cancel or the check icon to continue.

  7. Prior to processing the refund, you will be presented with a summary of the card details entered.

    • If the details entered are correct and you wish to proceed, press the green OK button on the keypad.
    • If you need to correct the details, instead press the yellow Correction button Correction button on the keypad and then repeat step 6 above.

    Screen showing a summary of the refund: The card number (masked), scheme and expiry date. Press the green button to continue.

  8. The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records. Tap "OK" on screen to print the additional receipt for the customer (dependent on your receipt settings).

    Screen that is shown following refund approval. Text reads "Refund", "Approved", "Approved or completed successfully".

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Michael Buckley