How do I perform a POS refund when the customer is not present?

This article explains how to perform a POS refund when the customer is not present.

Follow the appropriate instructions below for your terminal:

Castles VEGA and Ingenico devices
  1. Tap Quick Menu icon grid-icon.png onscreen and select Refund option
  2. Enter Managers password, press  
  3. Enter amount, press  
    • To Abort transaction press red cancel button cancel-button.png
  4. Press yellow Correction button correction-button.png
  5. Select Manual Entry
  6. Enter Card Number, press  
  7. Enter Expiry Date, press  
  8. Enter Security Code, press  
  9. To confirm details select   or press the green OK button.
  10. The Merchant receipt prints, press OK; the Cardholder receipt prints
Castles Saturn 1000
  1. Tap Refund on main screen
  2. Enter Manager Passcode, tap  
  3. Enter amount, tap  
    • To Abort transaction, tap  
  4. Tap at the bottom right of the screen
  5. Enter Card Number, tap  
  6. Enter Expiry Date (in MMYY format), tap  
  7. Enter Security Code, tap  
  8. Enter House Number from the billing address, tap  
  9. Enter Numbers from the billing postcode, tap  
  10. An "Approved" or "Declined" message is displayed and a receipt is printed (your copy)
  11. To print a copy of this receipt for the customer, tap Yes, otherwise tap No
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