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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Activity overview

Latest activity by Michael Buckley
  • Michael Buckley created an article,

    Help Centre Chat Bot Terms of Use

    Disclaimer of Responsibility Our live assistance is an AI bot and may not always provide accurate or up-to-date information. Data Sensitivity Do not share sensitive information such as full cr...

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  • Michael Buckley created an article,

    I've been notified of a Chargeback. What do I do?

    I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...

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  • Michael Buckley created an article,

    What is the password policy for Portal user accounts?

    When setting the password for your Portal user account, you must adhere to our password policy: Must be at least 8 characters in length. Must contain at least one UPPERCASE letter: A-Z Must contai...

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  • Michael Buckley created an article,

    Processed Transactions search

      This feature is available to merchants using our TRU Acquiring services. The "Processed Transactions" stored search returns all approved authorisations that completed clearing and will be fund...

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  • Michael Buckley created an article,

    View app information

    To view your device, wallet and app information, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “App information”. ...

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    • 1 follower
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  • Michael Buckley created an article,

    View store information

    To view your Merchant Id (MID), Terminal Id (TID) and other store information in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Sett...

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  • Michael Buckley created an article,

    Can I process Payouts to customers using Google Pay?

    While you cannot use Google Pay to process Payouts to customers, there are certain configurations that will enable you to process Payouts to the customer's card directly. About authentication meth...

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  • Michael Buckley created an article,

    Notifications for WooCommerce

    URL notifications ensure the WooCommerce plugin is updated when transactions have been processed on your Trust Payments account. Follow the steps provided below to enable URL notifications: Cont...

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  • Michael Buckley created an article,

    How to reset your SoftPOS password

    If you have forgotten your password to the SoftPOS app and need to reset, please follow the instructions below: Tap "Forgot password?" from the SoftPOS app sign in page. After entering the...

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  • Michael Buckley created an article,

    Can I process Payouts to customers using Apple Pay?

    It is not possible to process Payouts via Apple Pay. Instead, in order to process Payouts, you will need to provide a secure channel for the customer to provide you with their card number, expiry d...

    • 1 follower
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