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TRU Connect
Your fastest route to online digital payment acceptance through any device or channel. -
TRU Acquiring
Accept card payments from your customers all over the world. -
TRU Security
Improve security and reduce chargebacks with our AML and fraud detection tools. -
TRU POS
Robust and reliable POS devices for every type of business. -
TRU Link
Integrate with your existing ePOS or Property Management System. -
Recent updates
Stay in the loop with recent changes made to our products and services.
TRU Connect
TRU Connect Guide
Payment Pages setup
- What are Payment Pages?
- Payment Pages Requirements
- Getting started with Payment Pages
- Redirecting the customer's browser following payment
- Emails to customers following payment
- Emails to merchant following payment
JavaScript Library setup
- JavaScript Library Requirements
- Getting started with JavaScript Library
- Library configuration
- JSON Web Token
- Configure webhooks
- Process your first transaction with JavaScript Library
Android SDK setup
- GitLab repository for Android SDK
- What is our Android SDK?
- Android SDK requirements
- Getting started with Android SDK
- JSON Web Token
- List of supported card payment methods for Android SDK
iOS SDK setup
- GitLab repository for iOS SDK
- What is our iOS SDK?
- iOS SDK requirements
- Getting started with iOS SDK
- JSON Web Token
- List of supported card payment methods for iOS SDK
Webservices API
- Getting started with Webservices API
- Configuring your own library
- Process 3-D Secure authenticated transactions
- Going live with Webservices API
- ACCOUNTCHECK (Tokenization)
- ACCOUNTCHECK (Zero-Auth)
MyST
- Introduction to MyST
- Sign in
- Navigation
- Dashboard
- Custom Dashboard
- How to enable new Custom Dashboard
Operation Guides
- Charge description
- Chargebacks
- Credentials on File
- Crypto Currency Indicator
- Custom digital wallets
- Debt repayment
FAQ
- Do you support shopping cart integration?
- What is settlement?
- Why has a transaction been suspended?
- How do I suspend a payment?
- How do I action a payment that has been suspended?
- Why can't I refund this transaction?
Shopping Carts
Troubleshooting
- Why hasn't this transaction settled?
- Why can't I refund this transaction?
- I'm getting the following error: No account found. What does this mean?
- A customer has processed a transaction, but I have yet to receive funds. What has happened?
- My site went live a week ago, but no money is being paid into my bank account. Why is this?
- Why is the customer shown a blank ACS page inside of the frame displayed for step-up authentication?
Testing centre
- Testing best practices
- What is the difference between a test site reference and a live site reference?
- Testing card payments
- Testing your PayPal integration
- Testing your Zip integration
- Testing recurring payments
References
See all 7 articlesMigration centre
- Migrating st.js from version 2 to version 3
- Migrating st.js from version 1 to version 3
- Migrating st.js from version 1 to version 3 for card transactions
- Migrating st.js from version 1 to version 3 for Apple Pay
- FAQs – Migration of our services to the cloud
- Migrating from Android SDK v1.1.0 to v2.x.x
TRU Acquiring
Fraud and chargebacks
FAQs
- How do I reset my OmniPay RAM tool password?
- What currencies are supported by TRU Acquiring?
- How can I see what transactions & fees were processed for a cycle?
- How can I see when my payment is due?
- How can I see what purchases / refunds / CFTs were processed?
- How can I see the current balance on my MID?
RAM Tool
- Getting started with RAM Tool
- The Profile tab
- The Transaction Activity tab
- The Funding tab
- The Reports tab
- The Merchant Activity tab
TRU Security
TRU POS
Ingenico Move 5000
- Ingenico Move 5000 Data sheet
- What's in the box?
- Turning on and off
- GPRS/Wi-Fi connection
- Main screen
- Quick Menu
Ingenico Desk 5000
- Ingenico Desk 5000 Data sheet
- What's in the box?
- Turning on and off
- LAN/Wi-Fi connection
- Main screen
- Quick Menu
Castles VEGA 3000M
- Castles VEGA 3000M Data sheet
- Castles VEGA 3000M2 Data sheet
- What's in the box?
- Turning on and off
- GPRS/Wi-Fi connection
- Main screen
Castles VEGA 3000C
- Castles VEGA 3000C Data sheet
- Castles VEGA 3000 Pin Pad Data sheet
- Castles VEGA 3000 Pin Pad Connection
- What's in the box?
- Turning on and off
- LAN/Wi-Fi connection
Best Practices
- Charging your device
- Cleaning your terminal
- Inserting paper into the printer
- Updating your device
- Changing the manager password
- How do I print shift totals?
Terminal configuration
Sales
Reservations
- How do I generate a Pre-Auth?
- How do I perform an Incremental Auth?
- How do I perform a completion of a Pre-Auth with the customer present?
- How do I generate a Pre-Auth when the customer is not present?
- How do I perform a completion of a Pre-Auth when the customer is not present?
- How do I cancel a Pre-Auth?