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TRU Connect
Your fastest route to online digital payment acceptance through any device or channel. -
TRU Acquiring
Accept card payments from your customers all over the world. -
TRU Security
Improve security and reduce chargebacks with our AML and fraud detection tools. -
TRU POS
Robust and reliable POS devices for every type of business. -
TRU Link
Integrate with your existing ePOS or Property Management System. -
TRU Insight
Provides invaluable insights, summaries and analysis across payments, fraud and chargebacks. -
Merchant statement
Re-designed merchant statement bringing your payment data into an easy to read summary. -
Recent updates
Stay in the loop with recent changes made to our products and services.
TRU Connect
Your fastest route to online digital payment acceptance through any device or channel.
TRU Connect Guide
- Getting started with TRU Connect
- Managing your transactions
- Checks to perform following payment
- Settlement for card transactions
- Add-ons
Payment Pages setup
- What are Payment Pages?
- Payment Pages Requirements
- Getting started with Payment Pages
- Redirecting the customer's browser following payment
- Emails to customers following payment
- Emails to merchant following payment
JavaScript Library setup
- JavaScript Library Requirements
- Getting started with JavaScript Library
- Library configuration
- JSON Web Token
- Configure webhooks
- Process your first transaction with JavaScript Library
Android SDK setup
- GitLab repository for Android SDK
- What is our Android SDK?
- Android SDK requirements
- Getting started with Android SDK
- JSON Web Token
- List of supported card payment methods for Android SDK
iOS SDK setup
- GitLab repository for iOS SDK
- What is our iOS SDK?
- iOS SDK requirements
- Getting started with iOS SDK
- JSON Web Token
- List of supported card payment methods for iOS SDK
Webservices API
- Getting started with Webservices API
- Configuring your own library
- Process 3-D Secure authenticated transactions
- Going live with Webservices API
- ACCOUNTCHECK (Tokenization)
- ACCOUNTCHECK (Zero-Auth)
MyST
- Introduction to MyST
- Sign in
- Navigation
- Dashboard
- Custom Dashboard
- How to enable new Custom Dashboard
Operation Guides
- Charge description
- Chargebacks
- Credentials on File
- Crypto Currency Indicator
- Custom digital wallets
- Debt repayment
FAQ
- Do you support shopping cart integration?
- What is settlement?
- Why has a transaction been suspended?
- How do I suspend a payment?
- How do I action a payment that has been suspended?
- Why can't I refund this transaction?
- Payment Pages FAQ
- MyST FAQ
- Apple Pay FAQ
- Dynamic Currency Conversion (DCC) FAQ
- Google Pay FAQ
- Webservices API FAQ
- Subscription Engine FAQ
Shopping Carts
See all articles and sections
Troubleshooting
- Why hasn't this transaction settled?
- Why can't I refund this transaction?
- I'm getting the following error: No account found. What does this mean?
- A customer has processed a transaction, but I have yet to receive funds. What has happened?
- My site went live a week ago, but no money is being paid into my bank account. Why is this?
- Why is the customer shown a blank ACS page inside of the frame displayed for step-up authentication?
Testing centre
- Testing best practices
- What is the difference between a test site reference and a live site reference?
- Testing card payments
- Testing your PayPal integration
- Testing your Zip integration
- Testing recurring payments
References
See all articles and sections
Migration centre
- Migrating st.js from version 2 to version 3
- Migrating st.js from version 1 to version 3
- Migrating st.js from version 1 to version 3 for card transactions
- Migrating st.js from version 1 to version 3 for Apple Pay
- FAQs – Migration of our services to the cloud
- Migrating from Android SDK v1.1.0 to v2.x.x
TRU Acquiring
Accept card payments from your customers all over the world.
Fraud and chargebacks
See all articles and sections
FAQs
- How do I reset my OmniPay RAM tool password?
- What currencies are supported by TRU Acquiring?
- How can I see what transactions & fees were processed for a cycle?
- How can I see when my payment is due?
- How can I see what purchases / refunds / CFTs were processed?
- How can I see the current balance on my MID?
RAM Tool
- Getting started with RAM Tool
- The Profile tab
- The Transaction Activity tab
- The Funding tab
- The Reports tab
- The Merchant Activity tab
TRU Security
Improve security and reduce chargebacks with our AML and fraud detection tools.
3DS API
- What is 3DS API?
- Getting started with 3DS API
- Handling 3DS API responses
- Testing Frictionless flow - Walkthrough
- Testing Challenge flow - Walkthrough
- Trust Payments 3DS Server Testing Resources
EMV 3-D Secure
- Is 3-D Secure mandatory?
- What is EMV 3-D Secure?
- What is Strong Customer Authentication (SCA)?
- What checks are performed?
- How are customers authenticated?
- 3-D Secure v2 Liability
TRU Fraud Check
- What is TRU Fraud Check?
- Handling Challenges
- How to view the result of checks
- TRU Fraud Check field specification
3-D Secure version 1
See all articles and sections
Gateway Security
See all articles and sections
TRU POS
Robust and reliable POS devices for every type of business.
Ingenico Move 5000
- Ingenico Move 5000 Data sheet
- What's in the box?
- Turning on and off
- GPRS/Wi-Fi connection
- Main screen
- Quick Menu
Ingenico Desk 5000
- Ingenico Desk 5000 Data sheet
- What's in the box?
- Turning on and off
- LAN/Wi-Fi connection
- Main screen
- Quick Menu
Castles VEGA 3000M
- Castles VEGA 3000M Data sheet
- Castles VEGA 3000M2 Data sheet
- What's in the box?
- Turning on and off
- GPRS/Wi-Fi connection
- Main screen
Castles VEGA 3000C
- Castles VEGA 3000C Data sheet
- Castles VEGA 3000 Pin Pad Data sheet
- Castles VEGA 3000 Pin Pad Connection
- What's in the box?
- Turning on and off
- LAN/Wi-Fi connection
Best Practices
- Charging your device
- Cleaning your terminal
- Inserting paper into the printer
- Updating your device
- Changing the manager password
- How do I print shift totals?
Terminal configuration
- Pair with POS (enable semi-integrated mode)
- Unpair POS (revert to standalone mode)
- Handshake function
- How do I enable/disable customer receipts?
- How do I enable/disable the tip/gratuity function?
- How do I resolve "Error pairing Terminal"/"Error parsing pairTerminal null"?
Sales
- How do I complete a POS transaction?
- How do I complete a POS transaction when the customer is not present?
- How do I manually enter card number rather than insert, tap or swipe?
- How do I cancel a POS transaction?
- How do I reprint the previous receipt?
- DCC
Reservations
- How do I generate a Pre-Auth?
- How do I perform an Incremental Auth?
- How do I perform a completion of a Pre-Auth with the customer present?
- How do I generate a Pre-Auth when the customer is not present?
- How do I perform a completion of a Pre-Auth when the customer is not present?
- How do I cancel a Pre-Auth?
Refunds
- How do I perform a POS refund?
- How do I cancel a POS refund?
- How do I perform a POS refund when the customer is not present?
- How do I perform a linked refund?
Shifts
See all articles and sections
TRU Link
Integrate with your existing ePOS or Property Management System.
Requests and responses
See all articles and sections
FAQs and Troubleshooting
- Handling errors
- I cannot connect to TRU Link
- How do I resolve an "Invalid siteid" error?
- How do I resolve “Invalid topuptoken”?
- How do I resolve "Terminal is Offline" error?
- How do I resolve "Error pairing Terminal"/"Error parsing pairTerminal null"?
TRU Insight
Provides invaluable insights, summaries and analysis across payments, fraud and chargebacks.
TRU Insight Guide
- Getting started with TRU Insight
- Payment Summary view
- Fraud Summary view
- Chargeback Summary view
- Geographic Summary view
- Benchmark Summary view
FAQ
- How often do I receive my TRU Insight reports?
- How are TRU Insight reports distributed?
- How do I know my TRU Insight report has been shared with me?
- Can I access the raw data behind the TRU Insight summary dashboards?
Merchant statement
Re-designed merchant statement bringing your payment data into an easy to read summary.
Recent updates
Stay in the loop with recent changes made to our products and services.