This article explains how to cancel a POS transaction.
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From the navigation bar found along the bottom of the screen, select "Receipts".
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Use the interface to find the transaction for which you wish to cancel and tap to open.
Transactions are displayed in a list starting with the most recent at the top. You can tap the options found along the top of the screen to filter transactions by different types (e.g. "Approved" or "Declined").
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Once you have selected the transaction, you will be shown the screen below. Now tap "Cancel transaction".
The "Cancel transaction" button is only shown when the payment is pending settlement and is used to cancel the payment. Otherwise the "Refund" button is shown.
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You'll be prompted to enter your admin username and password to proceed. Once you have entered your details, tap "Confirm" to proceed.
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If successful, confirmation will be displayed onscreen as shown below. Customers can scan the QR code with their own smartphone to view the receipt or alternatively tap "Send the receipt by email" and enter their email address. Learn more about receipts.
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From the navigation bar found along the bottom of the screen, select "Receipts".
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Use the interface to find the transaction for which you wish to cancel and tap to open.
Transactions are displayed in a list starting with the most recent at the top.
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Once you have selected the transaction, you will be shown the screen below. Now tap "Refund".
The customer must present their card to authorise the refund.
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You'll be prompted to enter your admin username and password to proceed. Once you have entered your details, tap "Confirm" to proceed.
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You'll then prompted to enter the refund amount using the on-screen number pad. You can also select "Add reference" to add a reference to this refund transaction. When you are ready to proceed, tap "Confirm refund".
The refund amount must be less than or equal to the amount originally paid by the customer. This amount is shown near the top of the screen.
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The customer will now need to authorise the refund transaction by presenting their card. Instruct the customer to tap their card on the device.
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If successful, confirmation will be displayed onscreen as shown below. Customers can scan the QR code with their own smartphone to view the receipt or alternatively tap "Send receipt by email" and enter their email address. Learn more about receipts.
If a transaction reversal is required, this must be completed within 5 minutes of the original transaction.
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Tap Supervisor on the main screen.
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Tap "Select Reversal".
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Enter the manager passcode and tap the icon on screen.
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From the recent transactions displayed, tap the transaction to be cancelled.
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You will be displayed details of the transaction to be cancelled.
To proceed, confirm by tapping the icon. Otherwise, tap to go back.
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The cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.
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Tap the Quick Menu icon on screen.
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Tap "RevLstTn".
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Enter the manager password and tap the icon on screen.
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Enter the ticket number found on the transaction receipt and tap the icon on screen.
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Enter the sale amount that was authorised.
e.g. If the transaction was for 2,50€, enter "2.50" using the keypad.
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The cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.