How do I cancel a POS transaction?

This article explains how to cancel a POS transaction.

Follow the appropriate instructions below for your terminal:

Castles VEGA and Ingenico devices
  1. Tap Quick Menu icon grid-icon.png onscreen and select RevLstTn option
  2. Enter Managers PasswordTap  
  3. Enter Receipt numberTap  
  4. Enter AmountTap  
  5. The Merchant receipt prints, press OK; the Cardholder receipt prints

  The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.

Castles Saturn 1000

  If a transaction reversal is required, this must be completed within 5 minutes of the original transaction.

  1. Tap Supervisor on main screen
  2. Tap Select Reversal
  3. Enter Manager Passcode, tap  
  4. Select transaction to be reversed
  5. You will be displayed details of the transaction to be reversed. To proceed, confirm the reversal by tapping  
  6. Reversal transaction completes and a receipt is printed (your copy)
    • If required, ask the customer to sign the receipt and return it to you
  7. To print a copy of this receipt for the customer, tap Yes, otherwise tap No
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