This article explains how to cancel a POS transaction.
Follow the appropriate instructions below for your terminal:
Castles VEGA and Ingenico devices
- Tap Quick Menu icon
onscreen and select RevLstTn option
- Enter Managers Password, Tap
- Enter Receipt number, Tap
- Enter Amount, Tap
- The Merchant receipt prints, press OK; the Cardholder receipt prints
The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.
Castles Saturn 1000
If a transaction reversal is required, this must be completed within 5 minutes of the original transaction.
- Tap Supervisor on main screen
- Tap Select Reversal
- Enter Manager Passcode, tap
- Select transaction to be reversed
- You will be displayed details of the transaction to be reversed. To proceed, confirm the reversal by tapping
- Reversal transaction completes and a receipt is printed (your copy)
- If required, ask the customer to sign the receipt and return it to you
- To print a copy of this receipt for the customer, tap Yes, otherwise tap No
