FAQ

What are shopping carts?

How do I handle declined transactions?

What is settlement?

Why has a transaction been suspended?

How do I action a payment that has been suspended?

Why can't I refund this transaction?

How do I suspend a payment?

Can I defer a payment until later?

Can I accept a payment that has been cancelled?

How do I process a refund?

Can I process a re-authorisation?

How do I protect myself against fraud?

Can I process a zero-auth?

How do I process transactions in different currencies?

What is Tokenization?

What is "Webservices" user role?

What is "Webservices JWT" user role?

How does inheritance work in requests?

What are Account Checks?

What is Visa Direct?

What are Mastercard MoneySend Payments?

What is the Mastercard Gaming and Gambling Payments Program?

What is Visa Token Service (VTS)?

What is Mastercard Digital Enablement Service (MDES)?

What is Protect Plus?

What is the difference between Transaction and Reporting CSV downloads?

What are the different date types in TRU Connect and how are they used?