TRU Acquiring

Chargebacks Centre

• What are Chargebacks?

• Chargeback Dispute Overview

• Chargeback Fee Guidance

• Chargeback Reason Codes

• Checking for Chargebacks

• Responding to Chargebacks

FAQs

• What is the Rolling Reserve?

• What is the Fixed Reserve?

• How do I reset my OmniPay RAM tool password?

• How can I see what transactions & fees were processed for a cycle?

• How can I see when my payment is due?

• I've been notified of a Chargeback. What do I do?

RAM Tool

• Video Guides

• Getting started with RAM Tool

• Multi-Factor Authentication on the RAM Tool

• The Profile tab

• The Transaction Activity tab

• The Funding tab

• The Reports tab