To enhance security, a new Time-based One-Time Password (TOTP) authentication method has been introduced. From 25th March 2025, the existing email authentication method will be removed and all logins must be performed using this new authentication method.
The first time you log into RAM Tool, you will be required to set up Multi-Factor Authentication (MFA) on your user account. Once configured, you will be required to use MFA at login.
RAM Tool uses Time-based One-Time Password (TOTP) authentication, an industry standard supported by a wide range of authenticator apps. While any app supporting TOTP can be used for authentication at login, we provide full guidance for those using our recommended apps below.
Authentication is performed by opening the Google Authenticator app installed on your smartphone and typing the 6-digit code provided into the textbox provided in RAM Tool.
Setup
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When logging in, ensure the "Authenticator" radio button is selected.
- RAM Tool will prompt you to register a new device for authentication. Click "Register Device" to continue.
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Open the Google Authenticator app on your smartphone.
If don't already have the app, click the button below to download. You will need to log in with your Google account when prompted.
- RAM Tool will ask you to enter a name for the device being registered. Enter a descriptive name and click "Register" to continue.
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RAM Tool will now display a QR code. In the Google Authenticator app, tap "Scan a QR code". Scan the code with your smartphone's camera and a 6-digit code will be displayed on your phone's screen.
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Enter this 6-digit code displayed within the Google Authenticator app into the OTP to activate Device field in RAM Tool and click "Activate Device" to complete the setup.
If you're unable to scan the QR code with your smartphone's camera, click "Show" in RAM Tool to display the pairing key on screen. You can then manually type this key into the app.
Logging in with Google Authenticator
When logging into your RAM Tool account, you will be prompted to enter a 6-digit OTP. Use the drop-down to select the device you will use for authentication, then open the Google Authenticator app on that device to retrieve the 6-digit code. Type the code into the textbox provided and click "Verify OTP" to continue the login process.
Authentication is performed by opening the Microsoft Authenticator app installed on your smartphone and typing the 6-digit code provided into the textbox provided in RAM Tool.
Setup
-
When logging in, ensure the "Authenticator" radio button is selected.
- RAM Tool will prompt you to register a new device for authentication. Click "Register Device" to continue.
-
Open the Microsoft Authenticator app on your smartphone.
If don't already have the app, click the button below to download. You will need to log in with your Microsoft account when prompted.
- RAM Tool will ask you to enter a name for the device being registered. Enter a descriptive name and click "Register" to continue.
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RAM Tool will now display a QR code. In the Microsoft Authenticator app, tap the + icon in the top right. When prompted to select the type of account being added, tap "Other" and the smartphone's camera should open.
- Use your smartphone's camera to scan the QR code provided by RAM Tool.
- Review the information shown in the authenticator app and tap "Finish" when done. A 6-digit code for RAM Tool will be displayed on the front page of the app.
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Enter the 6-digit code displayed within the Microsoft Authenticator app into the OTP to activate Device field in RAM Tool and click "Activate Device" to complete the setup.
If you're unable to scan the QR code with your smartphone's camera, click "Show" in RAM Tool to display the pairing key on screen. You can then manually type this key into the app.
Logging in with Microsoft Authenticator
When logging into your RAM Tool account, you will be prompted to enter a 6-digit OTP. Use the drop-down to select the device you will use for authentication, then open the Microsoft Authenticator app on that device to retrieve the 6-digit code. Type the code into the textbox provided and click "Verify OTP" to continue the login process.
To log in with MFA:
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Navigate to the Login page in your browser.
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Enter your username, password, select the "Email" radio button, then click "Login".
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You will be then prompted to enter your PIN. This is sent to you by email, as shown circled in red below:
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Enter the PIN into the text entry box provided and click "Verify PIN".
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Provided you have entered the correct PIN, you will now be logged into the RAM Tool.
The PIN is only valid for a limited time. If the PIN has expired before you have had chance to enter it, click "Generate PIN" and a new PIN will be emailed to you. If you are still unable to log in, please contact our Support Team for assistance.
If the following dialogue box appears in your browser after you have entered your MFA PIN, do not save.
Chrome
Click "Never".
Edge
Click "Never".
Firefox
Click "Don't save".
