Chargebacks Centre

Chargebacks are transactions that are reversed or refunded, usually initiated by the cardholder through their issuing bank. This results in the funds being pulled back from the merchant.

When challenging a Chargeback, all parties must follow the procedures defined by the relevant card networks.

When a Chargeback case is filed, fees may be accrued as part of the resolution process. This help article provides details on when these fees are applied and how the amounts are calculated.

Chargebacks are assigned standardised reason codes that explain why the reversal was initiated. Here we provide resources on how to properly handle and respond to the different chargeback reason codes.

Follow these instructions to view further details about Chargebacks that have been issued.

When you receive a chargeback, you can opt to provide counterevidence in order to dispute the claim. Submitting compelling, verifiable documentation in a timely manner is critical when attempting to overturn a chargeback.