The Chargebacks tab – Trust Payments

Case List

In order to view a chargeback case, you first search for and select a case, then review its details. By searching cases, you can generate a list of cases and then select a case to review. You search for cases using the Case List page.

Using default search criteria

The default option enables the user to specify a value for each of the search fields available. This option is selected by default when the page is accessed. To create a list of cases to work on, follow these steps:

Sign in to RAM Tool.
Navigate to Chargebacks > Case List.
Input your MID number into the search box directly under the navigation panel and select "Change".

Use the search options to filter your search:

Select the "Status" from the drop-down to filter by transaction status (e.g. "Open", "Closed", "Compliance", etc.).
You can select a "Posting Date" range to further narrow your search query.
Select the "Transaction Kind" from the drop-down (e.g. "CB1 - 1st Chargeback", "CB2 - 2nd Chargeback", "REP - Re-presentment", etc.).

Optional filters for this search

You can further filter the case list returned by applying the following additional search filters to the search:

Filter	Description
Due Date	Filter by due date. The due date is the latest date by which the case must be worked. This date is calculated based on the central processing date of the retrieval request or chargeback transaction, plus the card network time frame for the incoming transaction reason code, minus a specified number of days configured for the institution.
Doc. Received	Check the "Doc. Received" box to only show cases that have received documentation via Visa Resolve Online (VROL) or MasterCom.
Card Network	Select the "Card Network" from the drop-down list (e.g. Mastercard, Visa, etc.).
Reason Code	Filter by Reason Code. Learn about chargeback reason codes.
Dispute Condition	Filter by Dispute Condition. The Dispute Condition is used to in conjunction with the Reason Code to determine the reason for the chargeback.
ARN	Filter by Acquirer Reference Number (ARN).
Case ID / Scheme ID	Filter by Case ID / Scheme ID. The Case ID is a 14-digit number that uniquely identifies a case. The Scheme ID is a unique identifier allocated to the case by the card scheme.
Merchant No.	Filter by client number (internal merchant number) or external merchant number.
Full or 4 digit Card No	Filter by card number.
Work By Date	Filter by work by date, the date by which a case should be actioned.
Limit Results	Select from the "Limit Results" drop-down to limit the maximum number of cases to be returned.
Sort Order	Select from the "Sort Order" drop-down to specify the order in which cases are to be displayed in the results.
Custom Data	Filter by the custom data reference entered in the 80byte file.

Select "Search" to perform the search.
From the search results, you can select the hyperlinked Case ID or Scheme ID on the left to open details of a specific record.

Viewing the chargeback case list

The results of all searches – whether default or predefined – are shown in a ‘Data Table’. Data tables support standard table controls such as:

The data can be sorted by any of the columns
The column order in which the data is displayed can be changed temporarily
The column widths can be resized

The table format will go back to default values when the page is refreshed.

Column	Description
Doc. Received	Date when the corresponding documentation from VROL or MasterCom was received.
Case Id	The unique identifier for a case assigned by OmniPay Systems. It is also a link to the Chargeback Case Detail Page.
Status	Current case status.
External Merchant No.	External Merchant Number.
Client	Client number (Internal merchant number).
Central Processing Date	Central processing date of the latest incoming transaction for the case.
Kind	Transaction kind abbreviation of the latest incoming transaction for the case.
Ntwk	Card Network.
Card No.	Card Number. Masked.
ARN	Acquirer Reference Number. It is also a link to the Chargeback Case Detail Page.
RC	Card network reason code.
Reason Code	Reason code description.
Case Priority	Priority of the case category.
Netwk Sett Amt	Network settlement amount of the latest incoming transaction for the case.
Netwk Sett Curr	Network settlement currency of the latest incoming transaction for the case.
Local Amt	Settlement amount expressed in the institutions local currency.
Local Curr	Local currency associated with the local amount.
Work By Date	The date by which a case should be actioned.
Due Date Countdown	The countdown to the due date, that is, the number of days left to the due date.
Due Date	Case due date.
Posting Date	Posting date of the latest incoming transaction for the case.
CCN	Chargeback reference number.
Assigned To	Chargeback user name assigned to the case.
Merchant Name	Merchant Master DBA name.
Capture Method	Capture method of the original presentment. For Mastercard e- commerce transactions, the following descriptions are shown: eCommerce Channel Encrypt – UCAF Collection Indicator not available or space filled on the incoming transaction eCommerce Channel Encrypt (UCAF 0) – UCAF Collection Indicator 0, not a UCAF transaction eCommerce Channel Encrypt (UCAF 1) – UCAF Collection Indicator 1, also known as “merchant UCAF” eCommerce Channel Encrypt (UCAF 2) – UCAF Collection Indicator 2, also known as “full UCAF” View information on 3DS liability.
Last Merchant Action	Last merchant action taken on the case.
User Merchant Action	User who performed the last merchant action on the case.
Custom Data	The custom data reference that has been entered in the 80byte file.
Transaction Date	The presentment transaction date.
Merch Tran Ref.	The presentment original merchant reference value.
Merchant Funding Currency	The currency in which the merchant was funded for the presentment.
Merch Funding Amt Gr	The presentment amount gross in merchant funding currency.

Transaction kinds

Abbreviations	Description	Direction
PRE	Presentment	Incoming
CBK1	1st chargeback	Incoming
CBK2	2nd chargeback	Incoming
REP	Representment	Outgoing
RRQ	Retrieval Request	Incoming
FFR	Fulfilment	Outgoing
NFF	Non-fulfilment	Outgoing