The Customer Service tab

RAM alert screen

The RAM Alert Screen shows active unacknowledged alerts and report notifications. Incomplete Merchant notes that require attention from the RAM user are also displayed. Any alerts, report notifications or Merchant notes that appear on the RAM Alert Screen are also shown on the Welcome page that is displayed after you log on. The number of alerts is limited to 100. A message is displayed if this limit is reached.

To acknowledge an alert or report and prevent it appearing on the Alert Screen page again, enable the checkbox beside the alert or report and then click the “Delete Selection” button.

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