Acquiring

Chargebacks Centre

• What are Chargebacks?

• Chargeback Dispute Overview

• Chargeback Fee Guidance

• Chargeback Reason Codes

• Checking for Chargebacks

• Responding to Chargebacks

FAQs

• What is the Rolling Reserve?

• What is the Fixed Reserve?

• How do I reset my OmniPay RAM tool password?

• How do I regain access if I've lost my Multi-Factor Authentication (MFA) device for RAM Tool?

• How do I add additional devices for Multi-Factor Authentication (MFA) on RAM Tool?

• How can I see what transactions & fees were processed for a cycle?

RAM Tool

• Video Guides

• Getting started with RAM Tool

• Multi-Factor Authentication on the RAM Tool

• The Profile tab

• The Transaction Activity tab

• The Funding tab

• The Reports tab

Visa Acquirer Monitoring Program (VAMP)

• VAMP Merchant Guidance