1. In-Person Payments   
  2. Sales and Refunds

How do I perform a sale when the customer is not present?

​  Last updated: 

This article explains how to complete a sale using the POS terminal when the customer is not present.

Follow the appropriate instructions below for your terminal:

 SmartPOS

  1. Tap    Sale on the main screen.

  2. Enter the sale amount and tap the   icon on screen.

    Tap the   icon in the bottom left to clear the entered amount. You can then type in a new amount.
    Prior to completing the transaction, you can tap the   icon in the top right to abort the transaction.

  3. If enabled, you will then be prompted to enter the tip amount. Tap the   icon on screen to continue.

  4. Tap the ​​ icon in the bottom right of the screen.

  5. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.

  6. The payment is processed and a receipt is printed (your copy). Retain this receipt for completion of the transaction at a later date, or to make adjustments later if needed.

    You will be asked: "Accept Transaction"?

    • Tap "Yes" to finish the sale process. This prints a copy of the receipt for the customer.
    • Tap "No" to abandon the sale process. Following confirmation, the transaction will be reversed.
 POS

  1. Tap the   Quick Pay icon on screen.

  2. Enter the amount and tap the   icon on screen.

    Press the red Cancel button button on the keypad at any time to abort the transaction.

  3. If enabled, you will then be prompted to enter the tip amount. Tap the   icon on screen to continue.

  4. When prompted to "Use card", instead press the yellow Correction button correction-button.png on the keypad, then tap "Manual entry" on the touch screen.

  5. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.

  6. Prior to sale, you will be presented with a summary of the card details entered.

    • If the details entered are correct and you wish to proceed, press the green OK button on the keypad.
    • If you need to correct the details, instead press the yellow Correction button correction-button.png on the keypad and then repeat step 5 above.

  7. The payment is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

 SoftPOS -  Not supported

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Not supported

This functionality is not supported on your device.

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Michael Buckley