This article explains how to perform a refund where the worker enters an amount manually and the customer's card is presented to the reader.
Follow the appropriate instructions below for your terminal:
SoftPOS
Only linked refunds are supported.
Please refer to our guides to learn more:
SmartPOS
-
Tap Refund on the main screen.
-
Enter the manager passcode and tap the icon on screen.
-
Enter the refund amount and tap the icon on screen.
Tap the icon in the bottom left to clear the entered amount. You can then type in a new amount.Prior to completing the transaction, you can tap the icon in the top right to abort the transaction.
-
When prompted, insert the card OR tap for contactless OR swipe the magnetic stripe.
-
The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
POS
- Tap Quick Menu icon
onscreen and select Refund option
- Enter Managers password, press
- Enter amount, press
- To Abort transaction press red cancel button
- To Abort transaction press red cancel button
- Insert card (enter pin when requested); Tap or Swipe
- The Merchant receipt prints, press OK; the Cardholder receipt prints
