Suspended transactions are shown in Portal in yellow with the label “Suspended”, and can be identified with settlestatus 2. There are four possible outcomes:
- Action on POS device - If the transaction was processed using a POS terminal, this typically indicates a pre-auth. Pre-auths can only actioned on the POS device itself. Providing you have the necessary auth code, pre-auths can either be completed or cancelled. The following steps only apply if the transaction was not processed using a POS terminal.
- Accept – You can update a suspended transaction to settlestatus 1, which allows the payment to be settled in the next batch (typically within 24 hours). This can be achieved by using Portal or by submitting a TRANSACTIONUPDATE request through our API.
- Cancel – You can update a suspended transaction to settlestatus 3, which prevents the payment from being settled (this cannot be undone). This can be achieved by using Portal or by submitting a TRANSACTIONUPDATE request through our API.
- Ignore – It is not compulsory to action your suspended transactions. If action is not taken on suspended transactions, our system will automatically cancel them 7 days after they are initially processed.
