Background
Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the customer for other purchases.
The instructions below are for completing a pre-auth that has already been processed.
- Tap Menu icon onscreen and select the Completion option
- Enter amount, press
If needed, you can enter a lower Amount than was authorised and this is the final amount that will be settled into your bank account, with any remaining reserved funds being released back to the customer. However, if you need to settle a greater Amount than authorised, you will first need to perform an incremental auth.
If you are attempting to complete a pre-auth that has already been adjusted to a higher value, please enter the Auth Code and Sequence Number from the incremental auth receipt and not those returned at the pre-auth stage.
Completions with DCC
When processing a completion for a pre-auth processed using Dynamic Currency Conversion (DCC), enter the amount in your local currency as you would with any other transaction. The latest conversion rate is used to calculate the final amount to be debited from the customer's card in their local currency. For transparency, both the latest conversion rate and the final amount are clearly displayed on the receipt.
- Enter Auth Code, press
- (located on Merchant/Customer Pre-Auth receipt)
- Enter Sequence Number, press
- (located on Merchant/Customer Pre-Auth receipt)
- If tipping has been enabled on your device, the customer can now select a tip from a list of options presented to them. Click here to learn more.
- Completion is performed. The merchant receipt prints, press OK; cardholder receipt prints
- Both receipt lists Auth Code and Sequence Number
Not supported
This functionality is not supported on your device.
Not supported
This functionality is not supported on your device.
