To access MyST, you must first sign in
To sign in, navigate to the URL above, enter your username and password in the boxes provided and select “Sign in”.
If the username and password do not match, then you will receive an “Invalid username/password” error message and you can try signing in again. If you continue to enter invalid details, you will be presented with a reCAPTCHA prompt, which we use to protect against potential abuse of the sign-in page.
Passwords are case sensitive.
If you have forgotten the password to your account, you can reset your password by following these instructions.
If you are still unable to sign into MyST, select “Problems accessing MyST?” and use the contact details provided to contact our Support Team, including your username and the unique reference displayed on-screen (e.g. Ref: M1-nq90310d/peu).
Two-factor authentication
Two-factor authentication provides an additional layer of security to protect your account from unauthorised access, by prompting for an access code to verify your identity at sign in.
If not enabled on your MyST user account
If not enabled, you may be prompted to set up two-factor authentication when signing into your MyST user account. We recommend that you follow the instructions displayed on screen to do so, as configuration only takes a few minutes and is a simple way to apply an additional layer of security to your account. You can also opt-in to using two-factor authentication.
If enabled on your MyST user account
If two-factor authentication has been enabled on your MyST user account, you will be prompted for an access code to complete the sign in process. This is retrieved by using an authenticator app.
Note: The process of retrieving the code will be the same as when you configured two-factor authentication during the setup process.
Password expiration
We recommend that you regularly update your password to better protect your account against unauthorised access. If your password has not been changed within the interval mandated by PCI, we will prompt you to update your password before completing the sign in process.
