Suspended Authorisations search

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  This feature is available to merchants using our TRU Connect gateway.

The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiring/issuing bank but then suspended on the TRU Connect gateway.

  Suspended transactions will not settle funds into your bank account without manual intervention.

Learn more:    Why transactions are suspended     Actioning suspended transactions

  Required user roles

Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransactionsOnly

  How to access

  1. portal-selectsite-2.pngSelect “Transactions” from the side-bar to open the Transactions page.

  2. In the top left, select "Site Reference" and then select a site reference from the drop-down box.

  3. From "Stored Searches", select "Suspended Authorisations".

  4. Fill out the rest of the form as necessary. Click here to learn more.

  5. Click "Search".

  A maximum of 1,000 records can be returned in a search. You can perform larger searches by using the options provided to perform an "Export" rather than an "On screen" search. This will export a file for download.



In the search results returned, each table entry represents a unique transaction. By default, each transaction is displayed with the following columns of information:

  To change the columns returned in the search results, click "Advanced" and customise the "Fields" selected from the options presented. Click here to learn more.


Column name Description

Uniquely identifies the transaction on the TRU Connect gateway.

  Click the reference to open the transaction details view. This allows you to view more details on the given transaction. Click here to learn more.


A summary of the transaction status. In this view, only "Suspended" will be shown here.


The type of account used to process the transaction:

  • CFT - Cardholder Funds Transfer.
  • ECOM - E-commerce transaction.
  • MOTO - Mail Order Telephone Order transaction.
  • POS - Point Of Sale transaction.
  • RECUR - Recurring transaction.

The type of request processed by the gateway:

  • AUTH - Customer has made a purchase.
  • REFUND - You have performed a refund.
Payment type The payment method used to process the transaction.
Billing name The customer's billing name.

The definition of this timestamp is dependent on the "Date Type" selected in the drop-down at the top right of the page.

The default for this view is "Transaction Started", which means that the date and times shown in the results table represent when the transaction was authorised by the acquiring/issuing bank.

The timezone is shown in brackets (e.g. "GMT").

Click here to learn more about the different date types.

Currency The currency associated with the transaction (in ISO3A format).
Authorised amount The amount to be authorised for the transaction.
Settle amount The amount to be settled for the transaction.
Settle status

The state of a transaction in the settlement process. In this view, only "2" ("Suspended") will be shown here.

Error code Displays the outcome of a submitted request. Different error codes indicate different outcomes. e.g. "0" indicates a successful request and "70000" indicates a decline. Click here to learn more.
Card number The card number found on the front of the customer's card (masked). Only shown if the customer paid using a credit or debit card.
Order reference The reference assigned by your organisation to help track the order.
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