The following are actions that can be performed on eligible transactions using Portal. Use the links below to learn more:
Re-Auth
A Re-Auth is a process where a new Authorisation can be performed using the same credit/debit card as a previous transaction.
Refund
You can process a full or partial refund for a settled transaction (with request type “AUTH”).
Update
You can perform updates on a pending transaction (settle status “0” or “1”) using the “Update” option.
Account Check
An Account Check allows a card/account to be validated by checking the customer’s account, address and security code values are valid and that it is acceptable to proceed with the transaction.
Risk Decision (requires Protect Plus)
A Risk Decision request analyses the customer’s billing, delivery and payment details using a rule-based system to detect suspicious patterns in user activity. The system will assist you in making a decision on whether to process a customer’s transaction based on the perceived level of risk. Checks performed include:
- The industry’s largest negative database.
- Neural-based fraud assessments.
- Tumbling or Swapping, where there is an unusual usage pattern in the card number, expiration date or customer details associated with a transaction.
