How do I action a payment that has been suspended?

Suspended transactions are shown in MyST in yellow with the label “Suspended”, and can be identified with settlestatus 2. There are three possible outcomes:

  1. Accept – You can update a suspended transaction to settlestatus 1, which allows the payment to be settled in the next batch (typically within 24 hours). This can be achieved by using MyST or by submitting a TRANSACTIONUPDATE request through our API.
  2. Cancel – You can update a suspended transaction to settlestatus 3, which prevents the payment from being settled (this cannot be undone). This can be achieved by using MyST or by submitting a TRANSACTIONUPDATE request through our API.
  3. Ignore – It is not compulsory to action your suspended transactions. If action is not taken on suspended transactions, our system will automatically cancel them 7 days after they are initially processed.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request