This article explains how to cancel a POS transaction.
Follow the appropriate instructions below for your terminal:
Please refer to our user guides:
If a transaction reversal is required, this must be completed within 5 minutes of the original transaction.
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Tap Supervisor on the main screen.
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Tap "Select Reversal".
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Enter the manager passcode and tap the icon on screen.
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From the recent transactions displayed, tap the transaction to be cancelled.
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You will be displayed details of the transaction to be cancelled.
To proceed, confirm by tapping the icon. Otherwise, tap to go back.
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The cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.
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Tap the Quick Menu icon on screen.
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Tap "RevLstTn".
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Enter the manager password and tap the icon on screen.
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Enter the ticket number found on the transaction receipt and tap the icon on screen.
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Enter the sale amount that was authorised.
e.g. If the transaction was for 2,50€, enter "2.50" using the keypad.
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The cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
