The following instructions explain how to cancel a POS transaction:
Ingenico Move and Desk terminals, Castles VEGA terminals
- Tap Quick Menu icon
onscreen and select RevLstTn option - Enter Managers Password, Tap
- Enter Ticket number, Tap
- Enter Amount, Tap
- The Merchant receipt prints, press OK; the Cardholder receipt prints
The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.
Ingenico Link 2500
- Using the mPOS smartphone app, select the icon in the upper left corner of the app home screen.
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Select “Reverse last transaction”.
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Confirm the transaction displayed on-screen is correct by selecting “Confirm”.
- The cancelation will be processed and the terminal will show the message “Cancelled” to confirm. You can then opt to have a receipt sent if needed.