How do I cancel a POS transaction?

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This article explains how to cancel a POS transaction.

Follow the appropriate instructions below for your terminal:

 SoftPOS

Please refer to our user guides:

 SmartPOS

  If a transaction reversal is required, this must be completed within 5 minutes of the original transaction.

  1. Tap    Supervisor on the main screen.


  2. Tap "Select Reversal".


  3. Enter the manager passcode and tap the   icon on screen.


  4. From the recent transactions displayed, tap the transaction to be cancelled.


  5. You will be displayed details of the transaction to be cancelled.
    To proceed, confirm by tapping the   icon. Otherwise, tap   to go back.


  6. The cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

 POS

  The actions above can only be performed immediately after the original sale. If any subsequent transaction or report has been processed or a reboot has occurred, the reversal process will decline.

  1. Tap the   Quick Menu icon on screen.


  2. Tap "RevLstTn".


  3. Enter the manager password and tap the   icon on screen.


  4. Enter the ticket number found on the transaction receipt and tap the   icon on screen.


  5. Enter the sale amount that was authorised.
    e.g. If the transaction was for 2,50€, enter "2.50" using the keypad.


  6. The cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

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