This article explains how to perform a refund where the worker enters an amount manually and the customer's card is presented to the reader.
Follow the appropriate instructions below for your terminal:
SoftPOS
Only linked refunds are supported.
Please refer to our guides to learn more:
SmartPOS
- Tap Refund on main screen
- Enter Manager Passcode, tap
- Enter amount, tap
- To clear the amount, tap . You can then enter a new amount.
- When prompted, ask customer to tap, insert or swipe their card. The customer can also present their mobile device.
- To Abort transaction, tap
- Refund transaction completes and a receipt is printed (your copy)
- If required, ask the customer to sign the receipt and return it to you
- To print a copy of this receipt for the customer, tap Yes, otherwise tap No
POS
- Tap Quick Menu icon
onscreen and select Refund option
- Enter Managers password, press
- Enter amount, press
- To Abort transaction press red cancel button
- To Abort transaction press red cancel button
- Insert card (enter pin when requested); Tap or Swipe
- The Merchant receipt prints, press OK; the Cardholder receipt prints
