How do I perform a POS refund when the customer is not present?

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This article explains how to perform a POS refund when the customer is not present.

Follow the appropriate instructions below for your terminal:

 SmartPOS
  1. Tap    Refund on the main screen.


  2. Enter the manager passcode and tap the   icon on screen.


  3. Enter the refund amount and tap the   icon on screen.

    Tap the   icon in the bottom left to clear the entered amount. You can then type in a new amount.
    Prior to completing the transaction, you can tap the   icon in the top right to abort the transaction.

  4. Tap the icon in the bottom right of the screen.


  5. When prompted, enter the customer's card number, expiry date and security code. Tap   to proceed to the next page.


  6. The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

 POS
  1. Tap Quick Menu icon grid-icon.png onscreen and select Refund option
  2. Enter Managers password, press  
  3. Enter amount, press  
    • To Abort transaction press red cancel button cancel-button.png
  4. Press yellow Correction button correction-button.png
  5. Select Manual Entry
  6. Enter Card Number, press  
  7. Enter Expiry Date, press  
  8. Enter Security Code, press  
  9. To confirm details select   or press the green OK button.
  10. The Merchant receipt prints, press OK; the Cardholder receipt prints
 SoftPOS -  Not supported

Not supported

This functionality is not supported on your device.

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