Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Handling errors
If an error has occurred during processing the response will be as follows: { "error": "<errortext>", "errorcode": <errorcode>} For example: { "error":"Transaction Error:Terminal is offline."...
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How do I perform a completion of a Pre-Auth?
Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...
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How do I perform a POS refund?
This article explains how to perform a refund where the worker enters an amount manually and the customer's card is presented to the reader. Only Admin users can perform this action. T...
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Updating your software
It is best practice to ensure your device remains up to date with the latest software updates in order to maintain both reliability and security. Updates are distributed through your smartphon...
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Ethernet setup
Hardware setup If a physical LAN connection is required, then an RJ45-to-RJ45 LAN cable (not supplied) will need to be connected between the router and the payment terminal. Software setup Tap ...
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Using the keypad
The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...
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Merchant decline rule
This document is regarding a rule that can be activated on your Payment Pages.Learn more about rules. This rule is only supported by acquirers and payment methods that support security code ...
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Forgotten Trust SFTP Password
If you have forgotten your password, select "Forgot your password?" (beneath the "Login" button). Enter your email address and select "Recover" to receive a password-reset email. In the email, se...
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How do I add additional devices for Multi-Factor Authentication (MFA) on RAM Tool?
RAM Tool supports the registration of multiple devices for Multi-Factor Authentication (MFA). If you have already registered one device, follow the steps below to register another: Method 1 - When...
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Replacing receipt paper
Please turn off the device before installing the paper roll. A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's batte...