Declined payments with Adobe Commerce

Magento Commerce is now Adobe Commerce

The Trust Payments extension will continue to support both Magento Open Source and Adobe Commerce environments going forward. In our documentation, we will refer to this extension exclusively using the Adobe Commerce branding, but all instructions also apply when integrating using Magento Open Source.

Click here to learn more about Adobe Commerce.

Unfortunately, the product documented here is currently only available in English.

From customer's perspective

If your transaction has been declined, a banner will be displayed to the customer, as shown in the examples below:

Screenshot of Payment Pages showing declined payment message to customer

Screenshot of API integration showing declined payment message to customer

From merchant's perspective

If your transaction has been declined, the Order status will update to “Declined” and a comment will be added to the order that is visible in the Store Admin.

Further reading on this topic