Magento Commerce is now Adobe Commerce

The Trust Payments extension will continue to support both Magento Open Source and Adobe Commerce environments going forward. In our documentation, we will refer to this extension exclusively using the Adobe Commerce branding, but all instructions also apply when integrating using Magento Open Source.

Click here to learn more about Adobe Commerce.


Cron scheduling with Adobe Commerce

  Unfortunately, the product documented here is currently only available in English.

Process overview

The cron is used to cancel orders older than 3 hours that are still in the “Payment Pages” status. These orders are most likely abandoned and cancelling them releases the stock reserved, allowing purchase by new customers. This runs every fifteen minutes.

If Pending orders are cancelled, a comment will be added to the order (see below).



View log

To view the cron logs, open the following log file which should be created once a payment is processed via our Payment Pages interface:

Magento_Root_Directory/var/log/securetrading/paymentpage.log file.

The log file includes information regarding how many orders have been cancelled and prints their Increment Ids.


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