Help Centre
The Trust Payments extension will continue to support both Magento Open Source and Adobe Commerce environments going forward. In our documentation, we will refer to this extension exclusively using the Adobe Commerce branding, but all instructions also apply when integrating using Magento Open Source.
Unfortunately, the product documented here is currently only available in English.
You can only cancel an order when an invoice hasn't been issued ("Authorize Only" action). Please follow the steps below:
Select an order which has not been invoiced and click the “Cancel” button on the action bar.
Confirm this action by clicking “OK”.
The order will now be cancelled in Adobe Commerce and in the Trust Payments gateway.
