MOTO transactions with Adobe Commerce

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When you receive an order from a customer via mail or telephone, follow the steps below to place an order in your Store Admin:

  1. Go to Sales > Orders and then click “Create New Order”.



  2. Select/Create the customer who has sent an order request.

  3. Enter the order information provided by the customer. This is done by clicking “Add Products” located in the top right of the page.



  4. After adding items to the cart, scroll down to "Payment and shipping information" section, and select the Trust Payments payment method.

  5. Choose the shipping method and place the order.

  6. When the order has been submitted, the payment form will be displayed.

  7. Enter the customer's payment details and complete the payment.

  8. After processing a successful transaction, you will be redirected to the View Order page in your Store Admin.

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