How do I process a refund?

  Last updated: 

Refunds can be processed for transactions that have been settled (status 100).

There are two methods to perform refunds:

  Using Portal

Refunds can be processed through Portal. Sign in to Portal, and find the transaction you would like to refund, either by using the search bar at the top of the page or navigating to the Transaction search page. When viewing a transaction, select the “Refund” button shown at the bottom of the page.

Learn how to process refunds via Portal.

  Using Webservices API

Your system can submit a REFUND request to Trust Payments.

Learn how to process refunds via Webservices API.

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