You can view “Profile” pages to view information about your child users and change their settings.
Required user roles
Site admin
How to access
Select a child user from the “Users” page.
OR; type in the username into the universal search at the top of any MyST page, and press the magnifying glass on the right.
MyST user account information
The following information is displayed:
| Field | Comment |
| Profile image |
The user’s image is displayed. Select the bin icon to remove the image. If no image has been assigned to their account, a generic placeholder will be displayed. |
| Display name | If assigned, the user’s display name is displayed beneath the profile image. |
| Username | The username. |
| Email address | The email address. |
| Role | The User Role. |
| Valid IP/network(s) | The user may have limited user privileges or be prevented from signing in when they connect from a network outside of the range specified here. |
| Role if invalid IP | If the user connects from an IP address outside the range(s) specified, then their level of access may be restricted. |
| Last logged in | The date and time the user last logged in. |
| Last IP | The IP address of where the user last logged in from. |
| Language | The selected language currently applied to the user's account. |
| Administrator(s) |
This is the user's administrator. If they are having issues with their account, we recommend that they first contact their administrator for assistance. Note: This field is not displayed if the user was created by Trust Payments. |
| Lock account |
Use this toggle to lock/unlock the user’s account. Locked user accounts are prevented from signing in to MyST. |
| Two-factor authentication |
This toggle is used to disable or reset two-factor authentication on the user’s account. |
| New user email |
When new users are added to MyST, they are sent an email with a link to sign in and set their password. You can use the "New user email" link to resend this email to the user. |
| Reset password |
Use the "Reset password" link to send a password reset email to the user’s email address. By following the instructions contained within the email, the user can sign in to their account and reset their password. Note: This option is not shown for new users who have yet to set their password. |
Sites
The “Sites” pop-up displays a list of all site references associated with the user’s account.
For each site in the table, the following information is displayed:
| Header | Comment |
| Site reference | Unique reference to the site e.g. example12345. |
| Merchant name | The name of your business or organisation. |
| Site status | Indicates whether or not a site is enabled (Disabled sites are unable to process transactions). |
| Acquirers | The name of the acquiring bank(s) through which you can process requests. |
Select a site reference in the table to view further information.
Users
The “Users” pop-up displays a list of the user’s subusers.
For each user in the table, the following information is displayed:
| Header | Comment |
| Avatar | User's avatar image. |
| Username |
Display name and username of the user. |
| Role | Role assigned to the user. View full list of MyST user roles. |
| Last logged in | Date and timestamp the user last signed in to MyST. |
Edit user
Here you can make changes to the user’s configuration.
You can change the following settings:
"Details" section
| Name of field | Type | Length | Description |
| Display name | Alphanumeric | 100 | The user’s display name will be displayed in the upper left corner when they are logged in. This field is optional, and the user’s display name will revert to the username if this field is left blank. |
| Email address | Email address | 255 (64 before the “@” symbol”) | Email address where notices regarding your MyST account are sent. |
"Password and role" section
| Name of field | Type | Length | Description |
| New password | Password | 12-64 | Type in a new password here. The password will be changed immediately after you save the changes, and the user will be prompted to change their password when they next sign in.
MyST password policy
"£" and "@" characters are not supported. |
| Role | N/A | N/A |
The role of the new user (defaults to Site user). |
| Valid IP/network(s) (required*) |
IP Address | 255 | You may choose to restrict the user’s access to certain IP addresses or reduce the access privileges given to a user when they connect from a different network.
*In the interest of security, this field is required for both Webservices and Site Admin roles. |
| Role if invalid IP | N/A | N/A | If a user connects from an IP address outside the range(s) specified then their access can be reduced or prevented. Select “Prevent login” to disable access or choose a role with lower privileges. |
| Previous password allowed for (mins) | Numeric | N/A | This field is supported by MyST user accounts used in automated back-office processes. It allows the previous password to be used for a short period of time alongside the new password, before expiring. This allows you to update your system with the new password, and is used to prevent interruption to your services. |
"Sites" section
You can modify the site references assigned to the user.
To add to this list, type the site reference(s) you would like to assign and select from the drop-down that appears.
You can remove site reference(s) by selecting the crosses.
(At least 1 site reference is required)
"Avatar" section
| Name of field | Type | Length | Description |
| Current avatar | Image | N/A |
The image used to identify the user. (If the user hasn’t been assigned an avatar, a generic placeholder is displayed instead) |
| Avatar | Image | N/A | Select “Upload Icon…” to change the user’s avatar.
The image must have one of the following image extensions: |
Select “Save” to save the changes.
Delete user
Select "Delete user" to delete the user. You will be prompted prior to deletion, like so:
