Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
The following instructions are for completing a pre-auth that has already been processed:
-
Tap Supervisor on the main screen to access the Transaction Menu.
-
Tap "Pre-Authorizations...".
-
Tap "Complete Existing".
-
Enter the Auth Code of the pre-auth being completed and tap the icon on screen.
The Auth Code is a 6-digit number that can be found at the bottom of the pre-auth receipt.If previous adjustments have been made to the pre-auth since authorisation, we recommend using the Auth Code and Reference # from the latest receipt.Prior to cancellation, you can tap the icon in the top right to abort this process.
-
Enter the Reference # of the pre-auth being completed and tap the icon on screen.
The Reference # is a 12-digit number that can be found on the pre-auth receipt, above the total amount.
-
Enter the completion amount and tap the icon on screen.
This is the final amount that will be debited from the customer's card.
This amount must be less than or equal to the previously authorised pre-auth amount. If you enter a greater amount, the transaction will decline.
Tap the icon in the bottom left to clear the entered amount. You can then type in a new amount.
-
The pre-auth is processed to debit the required funds from the customer's card. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
The following instructions are for completing a pre-auth that has already been processed:
- Tap Menu icon onscreen and select the Completion option
-
Enter amount, press
If needed, you can enter a lower Amount than was authorised and this is the final amount that will be settled into your bank account, with any remaining reserved funds being released back to the customer. However, if you need to settle a greater Amount than authorised, you will first need to perform an incremental auth.
If you are attempting to complete a pre-auth that has already been adjusted to a higher value, please enter the Auth Code and Sequence Number from the incremental auth receipt and not those returned at the pre-auth stage.
Completions with DCC
When processing a completion for a pre-auth processed using Dynamic Currency Conversion (DCC), enter the amount in your local currency as you would with any other transaction. The latest conversion rate is used to calculate the final amount to be debited from the customer's card in their local currency. For transparency, both the latest conversion rate and the final amount are clearly displayed on the receipt.
- Enter Auth Code, press
- (located on Merchant/Customer Pre-Auth receipt)
- Enter Sequence Number, press
- (located on Merchant/Customer Pre-Auth receipt)
- If tipping has been enabled on your device, the customer can now select a tip from a list of options presented to them. Learn more about tipping.
- Completion is performed. The merchant receipt prints, press OK; cardholder receipt prints
- Both receipt lists Auth Code and Sequence Number
