Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
The following instructions are to cancel a pre-auth to release the funds to the customer:
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Tap Supervisor on the main screen to access the Transaction Menu.
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Tap "Pre-Authorizations...".
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Tap "Cancel Existing".
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Enter the Auth Code of the pre-auth being cancelled and tap the icon on screen.
The Auth Code is a 6-digit number that can be found at the bottom of the pre-auth receipt.If previous adjustments have been made to the pre-auth since authorisation, we recommend using the Auth Code and Reference # from the latest receipt.Prior to cancellation, you can tap the icon in the top right to abort this process. -
Enter the Reference # of the pre-auth being cancelled and tap the icon on screen.
The Reference # is a 12-digit number that can be found on the pre-auth receipt, above the total amount. -
The pre-auth cancellation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.
The following instructions are to cancel a pre-auth to release the funds to the customer:
- Tap Menu icon onscreen and select the Completion option
- Enter amount of 0.00, press
- Enter Auth Code, press
- (located on Merchant/Customer Pre-Auth receipt)
- Enter Sequence Number, press
- (located on Merchant/Customer Pre-Auth receipt)
- The merchant receipt prints, press OK; cardholder receipt prints
- Both receipt lists Auth Code and Sequence Number
The timeline in which you can expect reserved funds to be released back to the customer varies depending on their issuing bank. In the event the funds have not been released 10 days after the pre-auth was cancelled, the customer should contact their issuing bank.
