Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
The following instructions are for adjusting the amount of a pre-auth that has already been processed:
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Tap Supervisor on the main screen to access the Transaction Menu.
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Tap "Pre-Authorizations...".
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Tap "Adjust Existing".
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Enter the Auth Code of the pre-auth being adjusted and tap the icon on screen.
The Auth Code is a 6-digit number that can be found at the bottom of the pre-auth receipt.If previous adjustments have been made to the pre-auth since authorisation, we recommend using the Auth Code and Reference # from the latest receipt.Prior to cancellation, you can tap the icon in the top right to abort this process.
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Enter the Reference # of the pre-auth being adjusted and tap the icon on screen.
The Reference # is a 12-digit number that can be found on the pre-auth receipt, above the total amount.
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Enter the new pre-auth amount and tap the icon on screen.
For example, if the original amount authorised was £50 and you wanted to add £30, you would enter £80 to reflect the new total.Tap the icon in the bottom left to clear the entered amount. You can then type in a new amount.
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The amount adjustment is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records. The receipt will be needed to make any further adjustments to this pre-auth prior to completion.
We recommend using the Auth Code and Reference # from the latest receipt when processing additional adjustments or a completion request
The following instructions are for adjusting the amount of a pre-auth that has already been processed:
- Tap Menu icon on screen
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Select Adjustment, Enter new total amount, press
- e.g. If decreasing the pre-auth value from £100 to £50, enter the Adjustment value as 50.
The ability to increase the pre-auth value (e.g. from £100 to £125) (AKA processing an Incremental Auth) is not currently supported by all card schemes.
Adjustments with DCC
When processing an adjustment on a pre-auth processed using Dynamic Currency Conversion (DCC), enter the amount in your local currency as you would with any other transaction. The latest conversion rate is used to recalculate the amount in the customer's currency. For transparency, both the latest conversion rate and the new amount are clearly displayed on the receipt.
- Enter Auth code from original Pre-auth receipt, press
- Enter Sequence number from original Pre-auth receipt, press
- The Pre-Auth is re-issued and the terminal prints a receipt
- Once complete please dispose of original pre-auth receipt (as it is no longer needed)
