When troubleshooting problems with your device, it can sometimes be useful to learn about the hardware and software you're working with.
These instructions will vary depending on the device manufacturer. If you still need assistance, please refer to the user manual or contact the manufacturer directly.
- Open your device settings by either swiping down from the top of the screen to access the quick settings panel or locating the settings app in your device app drawer.
- Scroll to "About phone" (sometimes this can be found under "System" or "About device").
You'll be presented with useful info e.g. the model name, Android version, build number, and storage.
- From the home screen or app library, open the "Settings" app.
- Scroll down and select "General".
- Select "About".
You'll be presented with useful info e.g. the model name, software version, serial number, and storage.
On the main screen, select "Supervisor".
Select "About This Device".
On this page, the following information is shown:
- Version - App version number
- Build- The app build number
- Serial - Hardware serial number
- IP - Internal IPv4 address
- Support contact email address and phone number
On the main screen, select "Supervisor".
Select "About This Device".
On this page, the following information is shown:
- Version - App version number
- Build- The app build number
- Serial - Hardware serial number
- IP - Internal IPv4 address
- Support contact email address and phone number
On the main screen, select the Quick Menu icon on screen.
Select "Version".
On this page, the following information is shown:
- App - App version number
- rev - Software revision number
- OS - Android operating system version number
- GUI - Graphical User Interface identifier
- TID - Terminal ID
- S/N - Hardware Serial Number
- Date that this device was last updated
