When your Trust Payments site reference(s) has multiple currencies enabled, TRU Connect automatically handles transactions processed in different currencies through the following mechanisms:
Currency Routing
For transactions where your account supports the currency associated with customer's card:
- TRU Connect identifies the correct currency and routes it through the appropriate acquiring bank.
- Settlement occurs in your nominated currency for each enabled currency type.
Currency Conversion
For transactions where your account does not support the currency associated with customer's card:
- Conversion rates are applied at the point of settlement.
- Conversion fees may apply depending on your merchant agreement.
Dynamic Currency Conversion (DCC)
Dynamic Currency Conversion (DCC) is an optional service that allows international customers to view the price and pay in their local currency at the checkout, rather than the transaction currency.
Key advantages of DCC
For your customers:
- Price transparency - customers know exactly what they'll pay in their local currency.
- No surprise charges from their bank - the amount presented at checkout is final.
- Customers feel more confident paying in a familiar currency at checkout.
For you:
- Additional revenue stream through currency conversion margins.
- Reduced foreign exchange risk.
- Competitive advantage for international customers.
DCC works particularly well for businesses with high international customer volumes, such as tourism, hospitality, and e-commerce sectors.
Let's compare...
| Standard processing | DCC | |
| When the conversion is performed | At settlement | At the point of sale |
| Transparency of conversion rate | Hidden from customer | Displayed at checkout |
| Customer paying in their local currency | Only if the currency is enabled on your site reference | Yes, or alternatively they can still choose to pay in your local currency |
| Revenue opportunity | Standard processing fees | Additional conversion margin |
