FAQs

What is the Rolling Reserve?

What is the Fixed Reserve?

How do I reset my OmniPay RAM tool password?

How do I regain access if I've lost my Multi-Factor Authentication (MFA) device for RAM Tool?

How do I add additional devices for Multi-Factor Authentication (MFA) on RAM Tool?

How can I see what transactions & fees were processed for a cycle?

How can I see when my payment is due?

I've been notified of a Chargeback. What do I do?

What currencies are supported on the acquiring platform?

How can I see what purchases / refunds / CFTs were processed?

How can I see the current balance on my MID?

I’d like to make a change to my account – what can I do?

How do I view a breakdown of my monthly acquiring invoice?

How do I perform reconciliation on my acquiring account?