Background
Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the customer for other purchases.
The instructions below are to cancel a pre-auth to release the funds to the customer.
POS
- Tap Menu icon onscreen and select the Completion option
- Enter amount of 0.00, press
- Enter Auth Code, press
- (located on Merchant/Customer Pre-Auth receipt)
- Enter Sequence Number, press
- (located on Merchant/Customer Pre-Auth receipt)
- The merchant receipt prints, press OK; cardholder receipt prints
- Both receipt lists Auth Code and Sequence Number
The timeline in which you can expect reserved funds to be released back to the customer varies depending on their issuing bank. In the event the funds have not been released 10 days after the pre-auth was cancelled, the customer should contact their issuing bank.
SmartPOS
- Tap Supervisor on main screen to access the Transaction Menu
- Tap Pre-Authorizations... on the Transaction Menu to access the Pre-Authorizations menu
- Tap Cancel Existing
- Enter the Auth Code. This is a 6-digit number found at the bottom of the pre-authorisation receipt
- Enter the Ref #. This is a 12-digit number found on the upper half of the pre-authorisation receipt, above the total amount
- Pre-authorisation is cancelled and a receipt is printed (your copy)
- Retain this receipt for your records
- To print a copy of this receipt for the customer, tap Yes, otherwise tap No
SoftPOS - Not supported
Not supported
This functionality is not supported on your device.
