Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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How do I adjust an existing Pre-Auth?
Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...
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How do I cancel a POS transaction?
This article explains how to cancel a POS transaction. Only Admin users can perform this action. From the navigation bar found along the bottom of the screen, select "Receipts". Use...
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SIM card installation
Power the terminal off by pressing and holding the Power button for at least 5 seconds (when the button is released the terminal switches OFF). Remove the rear cover of the terminal using the two ...
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I'm having problems applying custom mark-up and styling to Payment Pages
If modifications are not visible on your Payment Pages, please consider the following: Site reference: Have you uploaded your files to the right site reference? Go to the File Manager and ensure ...
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Change the layout of Payment Pages
This page outlines how to make basic changes to the layout of your Payment Pages to better reflect your brand identity. Getting started To customise the layout of your Payment Pages, you will nee...
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Apple Pay for Payment Pages
Apple Pay is a wallet-based mobile payment service by Apple Inc. that lets users process payments using an iPhone, iPad or Mac. Customers benefit from a familiar and streamlined checkout experien...
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Redirecting the customer's browser following payment
By default, when a transaction has been processed, our response page will be displayed to the customer. This displays a message indicating whether or not the transaction was successful, along with ...
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Use rules to automate your payment flow
When enabled, we will perform certain actions on requests processed on your site reference using rules configured on your account. Rule types Trust Payment Rules Rules with a Rule ID of “STR-x” (...
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SFTP Web Client Settings
The "Settings" page allows you to configure your account as needed. Change password To change your password on the "Settings" page, simply enter and then re-enter your new password and select "U...
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How do I regain access if I've lost my Multi-Factor Authentication (MFA) device for RAM Tool?
RAM Tool supports the registration of multiple devices for Multi-Factor Authentication (MFA). This means that if you lose access to the secondary device from which you normally retrieve the One Ti...