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  1. Trust Payments
  2. TRU Connect
  3. Troubleshooting

Troubleshooting

  • MyST

  • Payment Pages

  • Why hasn't this transaction settled?
  • Why can't I refund this transaction?
  • I'm getting the following error: No account found. What does this mean?
  • A customer has processed a transaction, but I have yet to receive funds. What has happened?
  • My site went live a week ago, but no money is being paid into my bank account. Why is this?
  • Why is the customer shown a blank ACS page inside of the frame displayed for step-up authentication?
  • Why has my payment been returned a 71000 Soft decline response?

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