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Troubleshooting

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    Payment Pages

 

  • Why hasn't this transaction settled?

  • Why can't I refund this transaction?

  • I'm getting the following error: No account found. What does this mean?

  • A customer has processed a transaction, but I have yet to receive funds. What has happened?

  • My site went live a week ago, but no money is being paid into my bank account. Why is this?

  • Why is the customer shown a blank ACS page inside of the frame displayed for step up authentication?

  • Why has my payment been returned a 71000 Soft decline response?

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