Introduction to Merchant Statements

Trust Payments has recently redesigned your daily and monthly statements to make it easier to understand the requests being processed on your account. Our statements list counts and total values of requests processed on all of your accounts, and associated fees.

Acquiring Statement

For customers using our acquiring services, you will receive an email daily. This will contain statements in pdf format, one for each Merchant ID (MID), Processing Currency and Processing Date.

e.g. If MID 12345678 has processed in 2 currencies on 1st May 2022, the daily email received on 1st May would include 2 statements - one for each currency for the MID.

You will also receive an additional email on the 1st of each month that provides a summary of requests processed over the previous month. The attachments are organised in the same way as in the daily email.

Gateway Statement

For customers using our gateway services, you will receive an email monthly. This will contain statements in pdf format, one for each Invoice Code, Billing Currency and Processing Month.

e.g. If Invoice Code ABC1234 has been billed on 2 currencies for the month of April, the monthly email received on 1st May would include 2 statements - one for each currency for the Invoice Code.