Introduction to Merchant Statements

Trust Payments shares monthly statements to make it easier to understand the requests being processed on your account. Our statements list counts and the total values of requests processed on all of your accounts, and associated fees.

 

Acquiring Statement

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Merchants using our acquiring services will receive an email on the 1st of each month that provides a summary of requests processed over the previous month. This will contain statements in pdf format, one for each Merchant ID (MID), Processing Currency and Processing Date.

e.g. If MID 12345678 has processed in 2 currencies in April 2022, the monthly email received on 1st May would include 2 statements - one for each currency for the MID.

  If the 1st of the month falls on a weekend, the monthly statement will be emailed on the next working day.

 

Gateway Statement

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Merchants using our gateway services will receive an email on the 1st of each month that provides a summary of requests processed over the previous month. This will contain statements in pdf format, one for each Invoice Code, Billing Currency and Processing Month.

e.g. If Invoice Code ABC1234 has been billed on 2 currencies for the month of April 2022, the monthly email received on 1st May would include 2 statements - one for each currency for the Invoice Code.

  If the 1st of the month falls on a weekend, the monthly statement will be emailed on the next working day.

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