The following instructions explain how to perform the handshake function:
A handshake can be performed by going to the "Quick Menu" from the Main screen and then selecting "Handshake".
This function prints a paper receipt that provides information confirming the connection type has been established successfully (“WIFI” or “LTE”/ “3G”/ “2G” for GPRS), along with other standard information displayed on receipts, such as the terminal ID and merchant name.
If the receipt fails to print, this indicates the handshake has failed and requires investigation.
Troubleshooting
If the connection fails to be established (connection type is listed as “UNKNOWN”) - If this occurs after following the steps to connect to Wi-Fi (Links: Move 5000, Desk 5000, 3000M/2, 3000C), please contact our Support Team for assistance.
- Using the mPOS smartphone app, tap the icon in the upper left corner of the app home screen.
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Tap “Card reader”.
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Tap “Connection test”.
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A connection test will now be performed. Please wait for this to complete.
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The results of the test will be displayed on screen. You can export this output by tapping "Send receipt".
