Handshake function

A handshake can be performed by going to the "Quick Menu" from the Main screen and then selecting "Handshake".

trupos-handshake-1205-en.svg

This function prints a paper receipt that provides information confirming the connection type has been established successfully (“WIFI” or “LTE”/ “3G”/ “2G” for GPRS), along with other standard information displayed on receipts, such as the terminal ID and merchant name.

  If the receipt fails to print, this indicates the handshake has failed and requires investigation.

 

Troubleshooting

If the connection fails to be established (connection type is listed as “UNKNOWN”) - If this occurs after following the steps to connect to Wi-Fi (Links: Move 5000, Desk 5000, 3000M/2, 3000C), please contact our Support Team for assistance.

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