This guidance assumes a SIM card has been installed in the handset and you are paying for a data plan.
To manage network settings, please navigate to the network/internet settings found in the Settings app on your device.
This guidance assumes a SIM card has been installed in the handset and you are paying for a data plan.
The device will always connect to a known Wi-Fi network when in range and if Wi-Fi is enabled in settings, falling back to mobile data when Wi-Fi is not available. Therefore, to force the device to switch to a mobile data connection, you must manually disable Wi-Fi in the settings, as described below:
- From the main screen, tap "Settings".
- Enter the "Manager Passcode" and tap
- Tap "System Settings" then "Network Settings".
- From the Network & internet page displayed, tap "Wi-Fi".
- Disable the "Use Wi-Fi" option.
Providing you have already followed the instructions to setup the connection via the SIM card, disabling the Wi-Fi connection will force your device to fall back to mobile data.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
This guidance assumes a SIM card has been installed in the handset and you are paying for a data plan.
To switch to a mobile data connection, follow these instructions:
- Tap the Quick Menu icon from the main screen, then "Network".
- Then tap “Change connectivity”.
- Select “Mobile data” and save your changes.
Not supported
This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.
