A stable internet connection is required for the successful operation of our In-Person Payment services. If you are having problems connecting your device to the internet and maintaining the connection, please refer to the guidance below:
Tips to improve network connection
If using the device on a counter, use an ethernet cable connection (CAT-5), if possible.
If using the device away from the counter, always use a Wi-Fi connection, if possible. Only use mobile data as a last resort.
We recommend keeping the device on a separate Wi-Fi network to other devices that may interfere with your connection.
Ensure a minimum connection speed of 1 Mbps.
10 Mbps or higher is recommended.
Avoid obstacles between device and router such as walls, floors, windows, mirrors and pipes as these can weaken or block the Wi-Fi signal.
If using a mesh network, try connecting directly to the router with an ethernet cable if your device supports it.
Wi-Fi router configuration
If you are still having problems connecting to Wi-Fi, please ask your network administrator to check the router configuration:
- Ensure traffic is permitted through ports 11183 and 11186.
- Ensure your router is compatible with 802.11 b/g/n standards.
- We recommend connecting using a 2.4GHz connection, if possible.
