A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, please contact our Support Team for assistance.
The exchange is done by:
- opening the lid of the terminal
- removing the remains of the old roll
- inserting a new roll ensuring the paper is fed out in the rear position
About paper rolls
All of our terminals accept paper rolls of width 57mm and a diameter of 40mm or less.
You can order new paper rolls from our shop, by following the link below:
