Navigating the pages
Down the left side of the page, you can click the links to quickly navigate between the different views:
- Overview - Analysis of the latest transactions at your hotels.
- Historical Analysis - Analysis of historical transactions at your hotels.
- Tourism Demographics - Analysis of transactions grouped by customer country of origin.
- Loyalty Analysis - Compares transactions processed by your customers at your hotels vs competing chains.
- Employee Wages - Compares employee wage data against your revenue.
- Payment Processing Analysis - Displays info on approvals/declines, card types used, chargebacks and refunds.
Menu
Click the icon in the top right to access the following options:
- Rerun - This will refresh the data shown within Guest Insights with the latest data available.
- Settings - Change application settings.
- Print - Print out Guest Insights data.
- Record a screencast - Make a screen recording of your display.
- About - Displays information regarding the version of the platform you are using.
Full-screen
Any charts or graphs displayed in Guest Insights can be expanded to a full-screen view by clicking the icon.
Tooltips
The Guest Insights application will often reveal further details if you use your cursor to hover over the visuals displayed. Alternatively, you can achieve the same outcome on mobile by tapping the visuals instead. In the example shown below, hovering the cursor over a data point on the pie chart causes a tooltip to appear displaying the associated amount.
Log out
Click the "Logout" button on the left side-bar to log out of Guest Insights.
