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  1. Trust Payments
  2. Acquiring
  3. FAQs

FAQs

FAQs for acquiring.com.

  • What is the Rolling Reserve?

  • What is the Fixed Reserve?

  • How do I reset my OmniPay RAM tool password?

  • How do I regain access if I've lost my Multi-Factor Authentication (MFA) device for RAM Tool?

  • How do I add additional devices for Multi-Factor Authentication (MFA) on RAM Tool?

  • How can I see what transactions & fees were processed for a cycle?

  • How can I see when my payment is due?

  • I've been notified of a Chargeback. What do I do?

  • What currencies are supported on the acquiring platform?

  • How can I see what purchases / refunds / CFTs were processed?

  • How can I see the current balance on my MID?

  • I’d like to make a change to my account – what can I do?

  • How do I view a breakdown of my monthly acquiring invoice?

  • How do I perform reconciliation on my acquiring account?

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