Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Localising your checkout
By updating your POST to Payment Pages as described below, you can change the language and formatting of text displayed to better suit the needs of your international customers. Such changes are ap...
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Enhanced Post
Enhanced Post allows you to customise the request types processed in each POST to the Payment Pages. Process overview List of request types First, you will need to consider the request types enab...
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How do I handle declined transactions?
When customers can't complete their order, it can impact your business and create frustration. Understanding why transactions are declined can help you to support your customers more effectively. R...
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What do I do if I haven't received the first-time login email?
Background To sign into Portal for the first time, you will need to select the link included in the new user email. This email is sent automatically to all users when their account is first regis...
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Authorisations
The Authorisations view provides comprehensive insights into your payment authorisation performance, helping you understand approval rates, decline patterns, and geographic distribution of transact...
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Multi-Factor Authentication on the RAM Tool
To enhance security, a new Time-based One-Time Password (TOTP) authentication method has been introduced. From 25th March 2025, the existing email authentication method will be removed and all l...
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How do I integrate with PayPal?
We support the following integration methods: Via our hosted Payment Pages solution Customer selects PayPal and pop-up is displayed. If not already logged in, customer is prompted to ...
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How do I generate a pre-auth with DCC?
Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...
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Power supply
The Castles VEGA 3000M contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recha...
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Switch to mobile data connection
This guidance assumes a SIM card has been installed in the handset and you are paying for a data plan. To manage network settings, please navigate to the network/internet settings found in...