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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • What is the password policy for Portal user accounts?

    1. Portal
    2. FAQ

    When setting the password for your Portal user account, you must adhere to our password policy:Must be at least 12 characters in length.Must contain at least one UPPERCASE letter: A-ZMust contain a...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Discover® Global Network for Payment Pages

    1. TRU Connect
    2. Payment Pages
    3. Payment types

    Discover® Global Network is the global payments brand of Discover Financial Services. It has 305+ million cardholders and alliances with 25+ payment networks. Discover Network® The Discover N...

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    • 1 follower
    • 0 comments
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  • Downloads

    1. Portal
    2. Guide

    You can view and manage ongoing downloads from the transaction search and reporting screens.   Learn about downloading transaction search results.   Learn about downloading reports.   Required...

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    • 1 follower
    • 0 comments
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  • Refunds with SAP Commerce Cloud extension

    1. TRU Connect
    2. Shopping Carts
    3. SAP Commerce Cloud

      Your assigned user role must be "Customer Support" and not "Backoffice Administrator Role".To process a refund using Backoffice, follow the steps below:  Full refund Partial refund In Backo...

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    • 1 follower
    • 0 comments
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  • Going live with WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    The following steps explain how to update your plugin to process payments in the live environment.  It is strongly recommended that you test your solution on your staging store before proceeding to...

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    • 1 follower
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  • Performing an Account Check

    1. Portal
    2. Managing transactions

    An Account Check allows a card/account to be validated by checking the customer’s account, address and security code values are valid and that it is acceptable to proceed with the transaction.  No ...

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    • 1 follower
    • 0 comments
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  • Trust Payments 3DS Server Testing Resources

    1. Security and Compliance
    2. EMV 3D Secure
    3. 3DS API

    The tables below list test card numbers and customer information that can be submitted to our test bank, along with the responses that should be expected in return.  Do not use these credentials wh...

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    • 1 follower
    • 0 comments
    • 1 vote

  • Cleaning your device

    1. In-Person Payments
    2. Looking after your device

    We recommend that you clean your device regularly. Using terminal wipes and card reader cleaners maintains performance and prolongs equipment life.   Caution Avoid directly spraying the terminal ...

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    • 1 follower
    • 0 comments
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  • Does Google Pay support Account checks?

    1. TRU Connect
    2. FAQ
    3. Google Pay

      Account checks can be processed on Google Pay transactions under certain conditions You will need to contact your acquiring bank to check they support the processing of Account checks with Goo...

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    • 1 follower
    • 0 comments
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  • Emails to merchant following payment

    1. TRU Connect
    2. Payment Pages
    3. Notifications

    You can request email notifications be sent to merchants following transactions on the Payment Pages. These are configured to be sent to members of your company or organisation, and are sent to an ...

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    • 1 follower
    • 0 comments
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